Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the LeakWatch platform (“Service”) provided by RedSide Security LLC (“RedSide”, “we”, “us” or “our”). By creating an account, accessing or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organisation, you represent that you have the authority to bind that organisation.

1. Eligibility and account registration

• The Service is intended for use by organisations and authorised professionals only. You must be at least 18 years old and have the legal capacity to enter into these Terms.
• You must provide accurate and complete registration information and keep your account details up to date.
• You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

2. Permitted use

LeakWatch is a security and risk‑management solution designed to help organisations identify potential credential and data exposure in authorised intelligence sources. You agree to:

• Use the Service solely for legitimate, defensive security, fraud‑prevention and compliance purposes;
• Search only for accounts, domains and identifiers for which you or your organisation have a lawful right to monitor;
• Comply with all applicable laws, regulations and industry standards, including data‑protection and privacy laws;
• Refrain from using the Service for offensive security testing, credential stuffing, unauthorised access, harassment or any unlawful or unethical activity.

3. Prohibited conduct

You must not, and must not permit others to:

• Attempt to gain unauthorised access to the Service, other users’ accounts or any related systems;
• Interfere with or disrupt the integrity, performance or security of the Service or underlying infrastructure;
• Reverse engineer, decompile or attempt to derive the source code or underlying models, except to the extent permitted by law;
• Use the Service to store or transmit malicious code, or to knowingly upload unlawful, infringing or harmful content;
• Resell, sublicense or provide the Service to third parties except as explicitly permitted in a separate written agreement with RedSide.

4. Customer data and responsibilities

• Customer Data means any data, including personal data, that you submit to or collect via the Service (such as email addresses, usernames or domains for monitoring).
• You retain ownership of your Customer Data. You grant RedSide a worldwide, non‑exclusive licence to host, process and use Customer Data solely as necessary to provide and improve the Service, comply with law and enforce these Terms.
• You are responsible for ensuring that you have all necessary rights, consents and lawful bases to submit Customer Data to the Service and to use the Service for your intended purposes.

5. Data protection and security

• RedSide will implement reasonable and appropriate technical and organisational measures to protect Customer Data against unauthorised access, loss or disclosure.
• We do not store customer passwords in cleartext and take steps to minimise the exposure of sensitive information in search results.
• Additional data‑processing terms (including GDPR‑compliant data‑processing agreements, if applicable) may be provided separately and will form part of your contractual relationship with RedSide.
• LeakWatch does not store or retain any breached or leaked data.
• The Service only displays information retrieved in real-time from third-party breach-intelligence providers (“External Providers”).
• RedSide does not control and is not responsible for the accuracy, completeness, legality, source or continued availability of data supplied by External Providers.
• For security, audit and abuse-prevention purposes, the Service logs metadata such as query timestamps, domains searched and user identifiers. Query content is not stored beyond the session duration.

6. Subscription, fees and payment

• Access to the Service may be provided on a subscription basis (e.g. FREE, PRO, ENTERPRISE plans) as set out in the applicable order form or online checkout.
• Fees are payable in accordance with the pricing and billing terms communicated to you. Unless otherwise stated, all fees are non‑refundable.
• We may modify pricing or plan features on renewal or upon prior notice, in accordance with applicable law and your contract.

7. Term and termination

• These Terms apply from the date you first access the Service and continue until your subscription or access is terminated.
• You may terminate your subscription in accordance with the cancellation terms of your plan. Certain contractual commitments (for example, minimum terms in an enterprise agreement) may continue to apply.
• We may suspend or terminate your access to the Service immediately if you materially breach these Terms, misuse the Service, or if required by law or regulatory authority.
• Upon termination, your access to the Service will cease. We may retain certain data as required by law or for legitimate business purposes, in line with our retention policies.

8. Intellectual property

• All rights, title and interest in and to the Service, including software, documentation, designs, logos and underlying technology, are owned by RedSide or its licensors.
• Except for the limited rights expressly granted in these Terms, no licences or other rights are granted to you, whether by implication or otherwise.

9. Disclaimers

• The Service is provided on an “as is” and “as available” basis. We do not guarantee that the Service will be error‑free, uninterrupted or that it will identify all instances of credential or data exposure.
• To the fullest extent permitted by law, we disclaim all warranties, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose and non‑infringement.
• The Service relies on external data sources, including third-party breach-intelligence APIs. RedSide does not guarantee and is not responsible for the legality, accuracy or reliability of data obtained from such third-party sources. You acknowledge that External Providers may obtain, process or display data according to their own legal bases, terms and jurisdictions, which are outside RedSide’s control.

10. Limitation of liability

• To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, consequential, special or punitive damages, or for any loss of profits, revenue or data, arising out of or in connection with the use of the Service.
• Except for amounts payable for (a) your unpaid fees or (b) your breach of Sections 2–4 (Permitted Use, Prohibited Conduct, Customer Data), each party’s aggregate liability under these Terms is limited to the fees actually paid by you to RedSide for the Service in the twelve (12) months preceding the event giving rise to the claim.

11. Indemnity

You agree to indemnify and hold harmless RedSide, its officers, employees and affiliates from and against any claims, losses, damages, liabilities, costs and expenses arising out of or related to your use of the Service in breach of these Terms or applicable law.

12. Changes to the Service and Terms

• We may update or modify the Service from time to time, including by adding, changing or removing features.
• We may update these Terms to reflect changes in the Service, legal requirements or business needs. When we do so, we will post the updated Terms and update the “Last updated” date above. Your continued use of the Service after changes take effect constitutes your acceptance of the updated Terms.

13. Governing law and disputes

These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of Armenia, without regard to conflict-of-laws principles..

14. Contact

For questions about these Terms or your use of the Service, please contact:

RedSide Security LLC
Email: [email protected]